Terms & Conditions
Please review the terms governing your use of the ZAHI ABAYA website, purchases, made-to-order garments, sizing, payments, delivery, returns and exchanges.
Products & Made-to-Order Items
ZAHI ABAYA specializes in abayas and modest fashion garments. Certain products may be produced or prepared specifically after an order is confirmed. Product colors and appearance may vary slightly depending on screen settings, lighting, photography and the natural characteristics of the fabric.
Sizing & Custom Measurements
Customers are responsible for selecting the correct size and providing accurate measurements when custom sizing or alterations are requested. Please review all measurements carefully before submitting your order. Products made or altered according to customer-provided measurements may be subject to different return or exchange conditions as stated in our Return Policy.
Prices & VAT
All prices displayed on our website are in UAE Dirhams (AED) unless otherwise stated. Prices displayed to customers include applicable UAE VAT where required.
Orders
After placing an order, customers will receive an order confirmation using the contact information provided during checkout. We reserve the right to contact the customer if additional information, measurements or clarification is required before production or preparation begins.
Payment
Orders must be paid using one of the payment methods available at checkout. Availability of individual payment methods may vary depending on the customer's location, order value or available payment services.
Production & Delivery
Production and delivery times may vary depending on the product, customization requirements, destination and courier service. Estimated delivery information is provided through our Delivery page.
Returns & Exchanges
Returns and exchanges are subject to our Return Policy. Products made or altered according to customer-provided measurements may have additional restrictions. Customers are encouraged to review the Return Policy before completing an order.
Order Changes & Cancellations
If you need to modify or cancel an order, please contact us as soon as possible. Because some products may enter production shortly after an order is confirmed, changes or cancellations cannot be guaranteed once production has started.
Product Availability
As some ZAHI ABAYA products are manufactured or prepared according to customer orders, availability and production times may vary from one product to another.
Website Information
We make reasonable efforts to ensure that product descriptions, prices, images and other information displayed on our website are accurate. If an obvious error is identified, we reserve the right to correct it and contact affected customers where necessary.
Intellectual Property
The ZAHI ABAYA name, branding, website content, product photographs, graphics, designs and other original materials may not be copied, reproduced or used for commercial purposes without prior authorization.
Privacy
Personal information provided through our website is handled in accordance with the ZAHI ABAYA Privacy Policy.
Governing Law
These Terms & Conditions are governed by the applicable laws and regulations of the United Arab Emirates.
Need Assistance?
If you have any questions regarding your order or these Terms & Conditions, please contact ZAHI ABAYA through the contact details available on our website.