Returns & Exchanges
We want every ZAHI ABAYA order to arrive exactly as expected. If there is an issue with your order, our team is here to assist with eligible exchanges and returns in accordance with the policy below.
1–3 days of delivery
Free of charge
Within 25 days
Manufacturing Defects
If your abaya arrives with a confirmed manufacturing defect, ZAHI ABAYA will arrange an eligible exchange at no additional charge.
The issue must be reported to us within 1–3 days from the date of delivery.
Optional Exchanges
If you would like to exchange an eligible item for reasons other than a manufacturing defect, an exchange may be available subject to an additional fee.
Optional exchange requests must be submitted within 1–3 days of delivery.
Refunds
Refunds are available for confirmed manufacturing defects within 25 days, subject to review and approval by ZAHI ABAYA.
To remain eligible, the manufacturing defect must first be reported within 1–3 days of delivery.
How to Request an Exchange or Return
Contact our customer care team as soon as possible after receiving your order and provide your order details together with a clear description of the issue.
For manufacturing defects, we may request photographs or other information so that our team can review the item before confirming the appropriate resolution.
Eligibility for an exchange or refund is subject to review by ZAHI ABAYA. Requests submitted outside the applicable reporting period may not be eligible.
We’re here to help.
Contact our customer care team regarding an exchange, return or issue with your order.