Privacy Policy

Information We Collect

We may collect personal information that you provide directly to us, as well as certain information that is collected automatically when you use our website.

• Contact information: name, email address, phone number, billing address and delivery address.
• Order information: purchased products, order value, delivery preferences, order status, returns and related transaction details.
• Payment information: payment method and transaction confirmation information.
• Account information: information associated with your customer account, preferences and saved details where available.
• Communications: information you provide when contacting us.
• Technical information: IP address, browser type, device information and website usage.

How We Collect Information

We may collect information in several ways, including:

• Directly from you when you place an order or create an account.
• When you contact us through the website, email or customer service.
• When you subscribe to newsletters or marketing communications.
• Automatically when you browse or interact with the website.
• From service providers that help us operate the website and fulfil orders.

How We Use Your Information

We use personal information only when reasonably necessary to operate and improve our services, including:

• Processing, confirming and fulfilling orders.
• Arranging deliveries and sending order updates.
• Processing payments and confirming transactions.
• Handling returns, exchanges and customer service requests.
• Managing customer accounts.
• Responding to enquiries and providing support.
• Improving the website, products and customer experience.
• Detecting or preventing fraud, misuse and security incidents.
• Complying with legal, regulatory and accounting requirements.
• Sending marketing communications when you choose to subscribe.

Orders and Payments

When you place an order through ZAHI ABAYA, we collect the information required to process your purchase, confirm payment, prepare the order and arrange delivery.

Payments may be processed by independent payment service providers in accordance with their own privacy and security policies.

Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, improve performance and understand how visitors use the website.

How We Share Information

We do not sell your personal information. We may share certain information with trusted third parties only when necessary to provide our services, operate our business or comply with legal requirements.

• Payment service providers.
• Delivery and logistics companies.
• Website hosting and technical service providers.
• Customer service and operational service providers.
• Professional advisers where necessary.
• Government authorities where disclosure is legally required.

Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no electronic system or method of transmission over the internet can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, legal compliance, accounting, dispute resolution and fraud prevention.

Your Privacy Rights

Depending on applicable law and your location, you may have certain rights regarding your personal information.

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where permitted by law.
• Object to or request restriction of certain processing activities.
• Withdraw consent where processing is based on consent.
• Unsubscribe from promotional communications.

Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send you information about new collections, offers and updates.

You may unsubscribe at any time through the unsubscribe option in our marketing communications or by contacting us.

Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties. ZAHI ABAYA is not responsible for the privacy practices, security or content of external websites.

Children’s Privacy

Our website and services are not intended for children who are not legally permitted to make online purchases under the applicable laws of their country.

International Data Transfers

Some service providers used to operate our website or process transactions may store or process data in countries outside the United Arab Emirates.

Where personal information is transferred internationally, we take reasonable steps to ensure it is handled in accordance with applicable privacy and data protection requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, legal requirements or operational needs.

Any updated version will be published on this page with a revised “Last updated” date.