Frequently Asked Questions
Find answers to common questions about ZAHI ABAYA orders, sizing, delivery, returns, made-to-order pieces and customer support.
01How long does delivery take?
Ready abayas within the UAE are generally delivered within 24 hours.
Made-to-order abayas typically require 7–14 days, depending on order volume and preparation requirements.
02Do you deliver across the UAE?
Yes. ZAHI ABAYA provides delivery across the United Arab Emirates.
03What is the difference between ready and made-to-order abayas?
Ready abayas are available for faster preparation and delivery. Made-to-order pieces require additional production time because they are prepared specifically for the order.
04How do I choose the right size?
You can use our Size Guide to review the available sizing information before placing your order.
For custom sizing, please visit our Custom Sizing page .
05Can I exchange an abaya?
Yes, eligible exchanges may be available.
Manufacturing defect exchanges are provided free of charge when the issue is reported within 1–3 days of delivery. Optional exchanges may be subject to an additional fee.
06When am I eligible for a refund?
Refunds are available for confirmed manufacturing defects within 25 days, provided that the issue was first reported within 1–3 days of delivery.
Please review our Returns & Exchanges Policy for full details.
07What should I do if my order arrives with a defect?
Contact our customer care team within 1–3 days of receiving your order. Please include your order information and a clear description of the issue.
Our team may request photographs to review the item and confirm the appropriate resolution.
08Can I change my delivery information after placing an order?
If you need to correct your delivery information, please contact us as soon as possible.
We will do our best to assist, but changes may not be possible once an order has already been prepared or handed to the courier.